Frequently Asked Questions

1. H Band App search for the bracelet failed.

1. It's recommended to update the H Band App to the latest version.
2. please make sure your mobile phone's Bluetooth is turned on, and confirm your phone system meets Android 4.4 or iOS8.0 or above.
3. It's recommended to close all programs, restart the mobile phone Bluetooth, then open H Band to search again.

2. The smart bracelet receive no alerts, text messages or phone calls.

1. Please make sure your smart bracelet is connected with your mobile phone by the H Band App.
2. You need to turn on the smart reminder functions and call reminder functions in the H Band App.
3. please make sure your mobile phone's Bluetooth is turned on.

3. Do I need to always connect the smart bracelet with my mobile phone?

1. For below functions: count steps, heart rate monitor, Blood monitor, sleep monitor, Distance, Calories and Sports modes, you don’t need to connect the smart bracelet with your phone. You can wear the smart bracelet to do exercise without your mobile phone, then you can view the exercise data from the mobile phone after you connect the smart bracelet with your phone again by H Band App.
2. For below functions: call alert, sync message and notification, find the phone, count down timer, alarm, take photo, brightness adjustment you need to connect the smart bracelet with the phone by the H Band App.

4.Why you can't wear the smartwatch when you take a hot bath?

The temperature of bath water is very high that its going to make a lot of vapor, When the temperature drops, the stream condenses back into liquid droplets, which will easily lead to internal short circuit and damage. Note: We recommend using 5V/1A adapter to charge for 2-3 hours. To avoid faults, please do not use unreasonable chargers for charging. After charging, disconnect the charger and charging cable in time.

5. Why are the heart rate, blood pressure and other physical health values of smart watches different from those measured by medical devices.

1. The measurement methods used by different equipment are different. and the measurement results are also different.
2. It is normal that the measured value itself has errors.
3. Smart watches are not professional treatment equipment, and the measured health data are only used as a reference for user's daily physical management tendencies. It cannot be used as a therapeutic machine.

Basic parameters

Product number: F57L Ver.24
mobile operating system: iOS: support 10.0 and above systems, Android: support 5.0 and above systems
app: Joeme Fit
CPU: JL7013A + plug-in 64M FLASH
Gsencor sensor: ROHM KTJ3-1057
heart rate: HX3605
vibration reminder: Motor Vibration Reminder
display screen size: 1.90" square screen
Resolution: 280*320
type: IPS Round LCD
Bluetooth: 5.3

Other parameters

strap material: Silicone strap
size: Host: 43.9*39.6mm, Thickness: 12.5mm (including heart rate) Machine: 256*39.6mm
(strap flattened)
weight: Machine head: 32.8g Machine: 51.3g
color: Black, Gold
Operation: full touch
Battery: Polymer Lithium Ion Battery
battery capacity: 3.7V/260mAh
Standby time: 30days
charging method: Magnetic charging cable
charging time: about 2 hours

The main function

Pedometer, distance, calorie, heart rate, blood oxygen, blood pressure, body temperature test, sleep monitoring, music control, stopwatch, countdown, calculator, weather display, female menstrual period function, remote control camera, raise the wrist to brighten the screen, find the phone Waiting call reminder, message reminder, alarm clock reminder, sedentary reminder, heart rate alarm reminder, etc.
Multiple dials: 4 default dials + 1 market dial + 1 custom dial

Sport mode

50 types: outdoor running, walking, treadmill, indoor walking, trail running, race walking, outdoor cycling, indoor cycling, mountaineering, outdoor hiking, rock climbing, skateboard, roller skating, parkour, elliptical machine, rowing machine, climbing stairs machines, steppers, spinning, indoor fitness, cross aerobics, aerobics, group gymnastics, strength training, step training, free training, high intensity interval training, yoga, soccer, beach soccer, basketball, volleyball, beach volleyball, baseball, Softball, Rugby, Hockey, Table Tennis, Tennis, Badminton, Handball, Bowling, Billiards, Shuttlecock, Swing, Jump Rope, Dance, Alpine Skiing

APP support language

20 countries: English Chinese Simplified Chinese Traditional Korean German Japanese Russian Spanish Italian French Vietnamese Portuguese Persian Polish Turkish Czech Slovak Hungarian Arabic Thai

watch language

Dial language 2 countries: English, Chinese. 12 languages: Simplified Chinese, Traditional Chinese, Japanese, English, German, French, Portuguese, Spanish, Thai, Arabic, Korean, Polish

Watch push language

Chinese, Japanese, Korean, Latin, Cyrillic; Latin includes: (English, French, Spanish, Portuguese, German, Dutch, Vietnamese, Northern European, Central European, Southern Italian, Southeast Asian, African); Cyrillic Erwen includes: (Russian, Eastern Europe, Asia), covering 150 countries